TM (Touch Mobile) SIM registration is mandatory in the Philippines under the SIM Registration Act (Republic Act 11934). All TM subscribers must register SIM TM cards to continue using calls, SMS, mobile data, and promos. Any unregistered SIM card will be automatically deactivated by the telecom provider.
This guide explains the TM SIM registration requirements, step-by-step process, and solutions to common problems.
What Is TM SIM Registration?
TM SIM registration is the process of linking your mobile number to your real identity using a valid government ID. The law was implemented to reduce scams, spam text messages, phishing links, and fraudulent mobile activities.
After successful registration, your number becomes verified and remains active.
Who Needs to Register?
You must register your TM SIM if you are:
- A new TM prepaid SIM user
- An existing TM subscriber
- A replacement SIM holder
- A pocket WiFi user using a TM SIM
- A foreign visitor using a Philippine SIM
Both old and newly purchased SIM cards require registration.
TM SIM Registration Requirements
You only need one valid ID and your personal details.
Accepted Valid IDs
You can use any of the following:
- Philippine National ID (PhilSys ID)
- Passport
- Driver’s License
- SSS ID
- GSIS ID
- UMID
- PRC ID
- Voter’s ID
- Senior Citizen ID
- Student ID (with school registration proof)
- Alien Certificate of Registration (for foreigners)
Information You Must Provide
During registration you will enter:
- Full name
- Date of birth
- Gender
- Address
- Nationality
- TM mobile number
- Selfie photo verification
How to Register TM SIM Online (Step-by-Step)
- Insert the TM SIM into your phone.
- Turn on mobile data or connect to Wi-Fi.
- Open the official TM SIM registration website.
- Enter your TM mobile number.
- Input the OTP (One-Time Password) sent to your SIM.
- Fill out your personal information.
- Upload a clear photo of your valid ID.
- Take a selfie for face verification.
- Submit the form.
You will receive a confirmation SMS once your TM SIM is successfully registered.
TM SIM Registration for Minors
If the SIM user is under 18 years old, the SIM must be registered under a parent or legal guardian. The guardian’s ID will be used, and the guardian becomes responsible for the SIM usage.
TM SIM Registration for Foreigners
Foreign nationals must provide:
- Passport
- Proof of address in the Philippines
- Return ticket or travel details
Tourist SIMs are usually valid only for a limited period unless converted to a long-term SIM.
How to Check If Your TM SIM Is Registered
Your SIM is registered if:
- You received a confirmation text message
- You can call and send SMS normally
- Mobile data and promos work
If you did not receive confirmation, you should register again.
What Happens If You Don’t Register?
Unregistered TM SIM cards will be deactivated. You will not be able to call, text, or use mobile internet. Your load balance may also be lost, and once deactivated the SIM usually cannot be recovered.
Common TM SIM Registration Problems & Fixes
OTP Not Received
- Restart your phone
- Check your network signal
- Toggle airplane mode ON and OFF
- Request OTP again after a few minutes
ID Upload Failed
- Use a clear photo
- Avoid blur and shadows
- Keep file size small
- Upload in JPG or PNG format
Selfie Verification Failed
- Remove mask, hat, or glasses
- Use proper lighting
- Make sure your face matches the ID
Website Not Loading
- Try late night or early morning
- Use mobile data instead of Wi-Fi
- Clear your browser cache
Important Notes
- Registration is free
- You cannot register via SMS or chatbot
- Use only the official registration website
- One person can register multiple SIM cards
Final Words
TM SIM registration only takes about 3 to 5 minutes but is very important. Completing the process keeps your number active and protects it from permanent deactivation. Register your TM SIM as soon as possible to continue using calls, texts, mobile internet, and TM promos without interruption.
